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LeadSquared

LeadSquared

Overview

What is LeadSquared?

LeadSquared is a marketing automation and CRM platform. It includes landing pages, email marketing, lead management, analytics, connectors, and WordPress Plugins.

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Recent Reviews

TrustRadius Insights

LeadSquared is a versatile software that has been widely used for lead management, tracking, and analysis in marketing-focused …
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LeadSquared Review

8 out of 10
March 15, 2018
Our organization generates leads from Facebook ads, IVR, web chat, and websites. The lead capture is seamless from all sources using …
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Popular Features

View all 19 features
  • Dashboards (38)
    10.0
    100%
  • Standard reports (38)
    10.0
    100%
  • Lead scoring and grading (38)
    8.0
    80%
  • Email deliverability reporting (38)
    6.0
    60%
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Pricing

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Marketing Automation Pricing - Basic/Standard/Enterprise/Custom

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Cloud
per month

Sales Execution CRM Pricing - Lite/Pro/Super/Custom

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Cloud
per month

Entry-level set up fee?

  • $100 Per Account
    Optional
For the latest information on pricing, visithttp://www.leadsquared.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Demos

Ace Goals: The modern way to set targets and manage objectives || LeadSquared Products

YouTube

In depth demo - Key Features of LeadSquared

YouTube
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Features

Email & Online Marketing

Using software to manage lists, send emails, automate email campaigns, and track results.

7.4
Avg 7.5

Lead Management

The process of tracking and managing prospective customers from lead generation to conversion.

8
Avg 7.8

Campaign Management

Users can schedule campaigns and/or events with reminders, announcements, etc.

4.1
Avg 6.7

Reporting & Analytics

Users can report on and analyze usage, performance, ROI, and/or other metrics of success.

10
Avg 7.9

Platform & Infrastructure

Features related to platform-wide settings and structure, such as permissions, languages, integrations, customizations, etc.

8.7
Avg 7.7
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Product Details

What is LeadSquared?

LeadSquared CRM is a SaaS platform that provides sales, marketing, and on-boarding automation solutions.

It specialises in solving sales challenges for high lead-volume, high-velocity businesses that have multiple sales channels and teams. Currently, LeadSquared is helping 2000+ enterprises across 40 countries enhance their sales.

With industry-centric solutions, LeadSquared serves EdTech, Education, Finance, Healthcare, Real Estate, Automotive, and Hospitality industries.

LeadSquared CRM aims to help users:

· Reduce lead leakage to zero with landing pages, connectors, and APIs.

· Understand intent with 360-degree user profile, behaviour, activity & and social tracking.

· Visualise user & communications journeys with the workflow builder.

· Communicate with prospects & customers on the channels of their choice - text, whatsapp, email, call, self-serve portals, and social.

· Integrate with other marketing and sales apps- native connectors, robust APIs, and developer platform

LeadSquared Features

Email & Online Marketing Features

  • Supported: WYSIWYG email editor
  • Supported: Dynamic content
  • Supported: Landing pages
  • Supported: Mobile optimization
  • Supported: Email deliverability reporting
  • Supported: List management
  • Supported: Triggered drip sequences

Lead Management Features

  • Supported: Lead nurturing automation
  • Supported: Lead scoring and grading
  • Supported: Automated sales alerts and tasks

Reporting & Analytics Features

  • Supported: Dashboards
  • Supported: Standard reports
  • Supported: Custom reports

Platform & Infrastructure Features

  • Supported: API
  • Supported: Role-based workflow & approvals
  • Supported: Customizability

LeadSquared Screenshots

Screenshot of Lead CaptureScreenshot of Lead DistributionScreenshot of Lead NurturingScreenshot of Sales AutomationScreenshot of Sales TrackingScreenshot of Workflow AutomationScreenshot of Remote Workforce ManagementScreenshot of Analytics

LeadSquared Video

Leadsquared - A Sales Execution Platform

LeadSquared Integrations

  • GoTo Webinar
  • CallRail
  • Super Receptionist V2
  • LiveChat Connector
  • Zopim Connector
  • Facebook Lead Ads Connector
  • MarkCopy Connector
  • LeadSquared Generic Telephony Connector
  • Custom Dashlets Builder
  • LeadSquared Mobile App Notifications
  • Exotel V2
  • Social Media Discovery App (BETA)
  • Olark Connector
  • LeadSquared for WordPress
  • Twitter Lead Card Connector
  • OzoneTel Connector
  • Ameyo Connector
  • LeadSquared for Outlook
  • MCube Connector
  • Gravity Form LeadSquared Add-On
  • SparkTG
  • LeadSquared Freshdesk Connector
  • Custom Tab Connector
  • SMS Marketing App
  • LeadSquared Email Sync
  • Lead Distribution Automation
  • Google/Outlook Calendar

LeadSquared Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported CountriesIndia, United States of America, United Kingdom, Australia, Singapore, Germany, Brazil, Argentina, South Africa, Spain, Italy, China, Japan
Supported LanguagesEnglish

Frequently Asked Questions

LeadSquared is a marketing automation and CRM platform. It includes landing pages, email marketing, lead management, analytics, connectors, and WordPress Plugins.

HubSpot Marketing Hub, Keap, and Adobe Marketo Engage are common alternatives for LeadSquared.

Reviewers rate Lead nurturing automation and Dashboards and Standard reports highest, with a score of 10.

The most common users of LeadSquared are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(100)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

LeadSquared is a versatile software that has been widely used for lead management, tracking, and analysis in marketing-focused organizations. Users have found it invaluable for managing leads from multiple websites and online ads, as well as optimizing call center operations. The ability to design and schedule professional-looking emails quickly has streamlined email marketing and outreach processes for marketing and business development teams. Additionally, LeadSquared's integrated CRM functionality has eliminated the need for a separate CRM platform, providing a comprehensive solution for maintaining leads and analyzing marketing performance. The seamless capture of leads from various sources such as websites, social media, and toll-free numbers has further enhanced the efficiency of lead management.

LeadSquared's automation features have proven highly beneficial for sales teams in terms of lead prioritization, tracking, automation, and sales attribution. Users have praised the software's ability to score leads and track engagement, allowing them to identify leads with high conversion potential. The robust reporting feature enables users to provide instant snapshots of leads in the marketing funnel to clients, facilitating effective communication and decision-making. Furthermore, LeadSquared serves as a cost-effective marketing automation platform for B2B clients, offering a wide range of features including campaign creation, distribution, analytics, lead scoring, landing pages, triggered campaigns, and CRM functionality. Startups have also found value in using LeadSquared for sales and marketing purposes, enabling them to manage registered users and provide a seamless customer experience. Overall, users recommend LeadSquared as a top choice for lead management and marketing automation due to its user-friendly design, customizable nature, cost-effectiveness, and excellent customer service support.

Intuitive User Interface: Several users have praised LeadSquared for its highly intuitive and user-friendly interface. Users appreciate the simplicity and ease of navigation, which allows for efficient task management and lead tracking. The intuitive interface enables users to quickly perform tasks and effectively manage their leads.

Responsive Customer Support: Many reviewers consistently praise the customer support provided by LeadSquared. They mention that the support team is highly active, helpful, and responsive. Users appreciate the prompt assistance provided by the support team in resolving issues and addressing queries, ensuring a positive customer experience.

Wide Range of Features: Users appreciate the wide range of features and functionalities offered by LeadSquared. They specifically mention the simplicity of setting up campaigns and seamless integration with WordPress websites. This ease of use allows users to streamline their workflows and effectively manage their marketing efforts.

Inefficient Drip Email Functionality: Some users have expressed dissatisfaction with LeadSquared's drip email functionality, specifically in setting up drips for those who did not open the email. They feel that this limitation hinders their ability to effectively engage with leads and would like to see improvements in this area.

Lack of Mobile-Friendly Landing Pages: Several reviewers have mentioned that the landing pages created using LeadSquared are not mobile-friendly. This poses a challenge as mobile usage continues to grow, and it restricts their ability to deliver an optimal user experience on different devices. Users suggest enhancing the software by providing more mobile-responsive templates for landing pages.

Limited Integration Options: Users have highlighted the need for better connectivity with multiple apps in LeadSquared. They feel that the current integration options are insufficient and request expanded functionality to seamlessly connect with other tools they use in their workflow.

Attribute Ratings

Reviews

(1-11 of 11)
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Irfanudeen S | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
We are using LeadSquared as a CRM tool in our organization, we manage all the customer data and its relevant details, communication history, our performance funnel, Attendance history, Call reports with the help of this CRM tool. All required fields of the customer such as name, mail id, contact number, source campaign, usage history are recorded in the LeadSqared for reaching them with clear data. It helps us in getting the deals done with better lead optimization.
  • Call history is recorded like dialed calls, connected calls, total talktime in a daily, weekly, monthly, yearly, and on a custom basis.
  • The activity history of both customers, and employees are shown clearly, which help us a lot in understanding the interest of the customer, and their communication history with the organization.
  • Daily attendance history and man-days management can be done.
  • Sales performance and their values are mapped clearly.
  • Need to improve the stability of the portal.
  • Sometimes, it delayed in catching the call histories.
  • Customer service and their response time for query resolving need to improve.
LeadSquared is best for all enterprises who wants to manage the customer data i.e, leads in an effective manner. It is well suited in sales management, and call centers.
Score 9 out of 10
Vetted Review
Verified User
We have used Leadsquared (or LSQ as most people fondly call it) as our CRM software for all 6 websites. We have used all the basic features as well as some unique ones available in their CRM. Things from email campaigns, landing page creations, lead form integrations to tasks like automation, third-party integrations like FB, Whatsapp, SMS vendors, etc have all been tried and tested from our end. LSQ is our go-to place for all data requirements. Reports are very intuitive and easy to understand apart from the easy Lead Management System inbuilt inside the platform as part of the entire CRM. Top this with the service which they provide, always available just a call away. Be it the account manager, finance team, support team, and most importantly the Tech-wizard they provide you as a customer. The journey has been so smooth that it feels like we have been working together for ages. The entire team has been so closely involved that we feel that they are part of our organisation and not just another service provider.
  • Flexibility and eagerness to update and customize as per client requirements.
  • Support & Service.
  • New age tools and technologies integration.
  • Easy to use interface.
  • Reports and Data Management.
  • Landing Page Feature can be improved.
  • Inbuilt Calling System/integration can be added.
  • Can look to extend features like Chatbots in the offering.
LeadSquared offers end to end CRM functionalities at competitive pricing in the market and becomes an easy fit for most of the startups and companies in their growth phase. Having said that, some features are missing but they are on an roadmap and might surprise people out there with their evolving CRM.
Sanju Mathew George | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
LeadSquared is used as an integrated marketing and our sales/leads automation tool in our organization for 100% of our leads which are obtained from the web - this will include website leads, landing page leads, toll-free number leads, affiliate and partner leads, social media leads etc. Our fulfillment channels include website and call centers and integration and customization with relation to all these leads sources and fulfillment channels was required by the CRM solution. We have been able to address lead prioritization, tracking, leads and sales attribution, sales and lead automation etc.
  • Value Proposition - The features and service the product offers is great for the price point at which they operate.
  • Service is very customized and personal. Customer Success team is very thorough with their follow-ups and make sure they go the extra mile to get things done.
  • Some basic requirements for BFSI were not part of the initial product offered to us. We had to wait for some time to get it included in the product and had to work around with stop gap solutions.
  • Reports section can be better with more customization related to industry and direct link to data view.
Small and medium enterprises and teams would benefit with the value proposition that LeadSquared brings to the table. It provides a one-stop shop for a majority of your marketing-sales requirements. Its integrated solution provides salesforce, leads and customer automation at your fingertips.
Swapnil Vithaldas | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
LeadSquared is used by our sales team to manage sales and track leads. The reports are used for further analysis.
  • Great support from the offshore team in implementation.
  • Very easy to integrate with other applications. For example, integrating with wordpress site to capture leads directly from the site to the application through API.
  • Mobile app is also available.
  • Bit tedious to update the automation and sometimes it can get confusing to implement permissions on various groups of users.
  • Reporting can sometimes feel unfriendly to use.
It's best for tracking all sales leads.
Navdeep Trivedi | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
I have been using LeadSquared for a year now. Its interface is quite intuitive and APIs are easy to integrate with your online applications. I really like the built-in reports template, plus you also have an option to create your own. Also, LeadSquared Support team is highly responsive to the tickets. Finally, LeadSquared organizes a lot of webinars on various topics which keeps you updated with the latest trends in the digital marketing space.
  • Automation
  • Email Campaigns
  • Smart Views
  • Adwords and Facebook Data sync webhooks
  • Email & SMS templates
  • Get the device or operating system level data for the users into custom fields of any lead.
  • Get the Adwords campaign level data related to keywords, Adgroup and Ads into custom field of any lead.
  • Ease of creating the automation level report under report section. Right now, these reports are available for every automation.
It's a very nice lead nurturing platform and suitable for small to mid level enterprises where leads are still managed using Excel sheets. Using Leadsquared, you can track first and last touch point of any lead. In case, you want to track multiple touch points, LeadSquared may not be that useful.
Score 10 out of 10
Vetted Review
Verified User
LeadSquared is used by our Business Development function. We used Salesforce as a CRM in the past but wanted an automation platform with its own integrated CRM rather than using a separate platform. LeadSquared delivers on all levels.

Marketing automation tools work superbly in engaging and nurturing prospects but we found that many of the well known platforms were very clunky and provided a poor user experience, they were also very expensive and didn't deliver the dashboards or level of reports we needed. Since our sales function is distributed around the UK we also needed a system that could integrate with Outlook to capture client / prospect interactions. Although many of the other providers said they had this functionality in practice it didn't work. LeadSquared worked first time.
  • All round first-rate user experience
  • Customisable engagement scores - this provides excellent insight
  • Reporting functionality - particularly the web report development I asked for which you can now click through to see which contacts have visited pages on your website and the time they have spent there
  • Support flexibility - the guys do a great job at quickly solving any issues. They even made a custom wordpress plugin for us so that our forms on our website complete specific fields on our contact records
  • Help articles - really easy to follow and explain features
  • Simple and easy set up
  • LinkedIn API - this is not really fair as it is a LinkedIn issue, if only they would allow better access
  • A/B split testing would be good for email subject lines / landing pages
  • Test email deliverability and landing pages in different browsers/smartphones/apps
  • Reverse IP lookup might be an interesting add on
Best automation platform I have used - and I have used many of the so called market leaders who are not as good.
Hena Mehta | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Ezetap uses LeadSquared to track our sales in the retail channel. The product is used by our retail sales managers, and our third-party agents who are on the field selling our products.

We picked LeadSquared as it fit our business needs perfectly - we need an easy way to create and track leads on-the-go, and various roles/access levels as we work with different third-party agencies.
  • Concept of Groups and Roles
  • Customizable Fields
  • Dashboards
  • Prompt Support
  • Since most of our agents are out on the field, and sometimes in areas with poor network connectivity, we need a way to store records offline.
  • Auto-population of certain fields based on rules. For example - I have two fields - City and Zone. Zone should auto-populate based on the City selected. I should be able to create these rules as an Admin.
  • Support on older Android versions. Currently, LeadSquared works on Android OS versions 4 and above. It would be great if lower versions are supported since our agents have older phones.
  • Viewing groups in csv downloads. When we download a csv of a particular list, the Group field is not visible as it is not a lead-level attribute.
Our selection process main criteria included mobile app availability, a good price point and support for groups and role-based access. LeadSquared satisfied all of those for us.
Srikanth Acharya | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
I have been using LeadSquared for a few months now for my eCommerce site www.OffiNeeds.com and I am very excited about what it does. I was previously using MailChimp for my email marketing and needed to use a different software to build landing pages. While I was looking for a tool that does both, what I got from LeadSquared is much more. Initially I was concerned if the quality of their email delivery would be as good as MailChimp, but within the first two to three autoresponders those concerns were put to rest.
  • Responsive Landing Pages
  • Multiple data points to trigger autoresponders
  • Fantastic Customer Support
  • Their focus is not so strong in B2B and eCommerce.
  • Monthly payments are not automated.
I think email marketing is a must have for any business. I cannot think of anyone who does not need it. But for those who are just starting off, LeadSquared may be a little advanced.
Suneet Singh Kochar | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
We are using LeadSquared across our offices to manage our online marketing campaigns. We have loved this product as it allows us to work through the entire life cycle of a lead very effectively integrating both online and offline interactions. We just love the fact that it is just the perfect tool to micromanage our campaigns which would be so complicated to handle otherwise.
  • Their support team - absolutely fantastic. Not only are they always happy to help customise solutions where possible but also implement them quickly and efficiently.
  • Advanced tools to manage lead distribution at the landing page stage itself.
  • Its lead scoring mechanism.
  • The way it is able to correctly identify engaged leads without any manual intervention.
  • Lead Management throughout the life-cycle of the lead.
  • Additional responsive landing page templates.
  • Ability to control access to data between different users.
I think this works brilliantly for fast growing companies as the solution scales up very efficiently and effectively. Irrespective of how complicated your campaign is, LeadSquared is effectively geared to ensure you are in command of it.
Mukesh Sharma | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
We are using LeadSquared to follow our leads which are received or are collected from different sources. We maintain records of all data in a single place. My marketing department uses LeadSquared. It addresses the main problems of tracking leads, creating tasks and reminders, and helps to convert prospective leads to opportunities.
  • Leads follow up in digital way.
  • All leads in one place.
  • Best solutions for marketing via email campaign, landing pages.
  • Best supportive system.
  • Need to be more user friendly.
  • Need to improve in email campaign function.
  • Have a lots of feature which need to be simplified.
Best in class for tracking leads and its appropriate for real estate business where mosts leads come off line but it provides a good solution to track your data.
Douglas Reichel | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

As a digital marketing agency, we use countless software programs to not only analyze data, but present that data to our clients. We first tried LeadSquared six months ago, and had three criteria that the program needed to fulfill as we tested it: 1) the program needed be able to accurately record data across landing pages, email campaigns, phone calls, and instant chats; 2) it had be flexible enough so that as we added pieces to the marketing funnel, the software would also record those new data points; 3) the software needed to have a robust reporting feature, with which we could provide instant snapshots to our clients, of the leads in the marketing funnel.

After a extensive testing, LeadSquared fulfilled all those criteria, and we began migrating all existing clients from competing marketing programs to LeadSquared. If you are looking to improve your marketing and sales automation, I recommend giving LeadSquared a try.

  • Tracks customers extremely well.
  • Provides good reporting across several different platforms.
  • Displays reports for customers in a nice fashion.
  • They really have it all together.
How many leads are you trying to manage and across which platforms? For example email, phone, landing pages, home page, social media etc. Do you need to show good looking reports to your customers?
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